21297 Foothill Blvd Suite 100, Hayward, CA 94541 Email: haywardpeds102@yahoo.com
Privacy and Terms and Conditions
Financial and Billing Rules
- Insurance coverage: Patients must provide active insurance cards and pay copays at the time of the visit.
- Balance billing: You are responsible for any costs your insurance company does not cover, such as deductibles or non-covered services.
- Late fees: Accounts with unpaid balances past a set number of days may face extra billing charges or collection actions. [1, 2, 3, 4]
Appointments and Cancellations
- Late arrivals: Arriving late past your scheduled slot may require rescheduling your visit to avoid delays for other patients.
- Refills: Prescription renewals usually require a physical or virtual checkup, and routine requests take up to 3 business days. [1, 2, 3]
Patient Conduct and Safety
- Behavior: Abusive language or violent behavior toward staff or other patients is grounds for immediate dismissal from the practice.
- Recording: Taking unauthorized video or audio recordings of staff or procedures is generally prohibited.
- Treatment consent: General consent allows the clinic to perform routine exams, draw blood, or give basic injections. [1, 2, 3]
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS Terms & Conditions
1. SMS Consent Communication
"The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes."
2. Types of SMS Communications
If you have consented to receive text messages from Hayward Pediatrics , you may receive messages related to the following specific examples:
Appointment reminders
Customer Care
3. Message Frequency
Message frequency may vary.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Hayward Pediatrics in the following ways:
By agreeing verbally to recieve sms during a conversation
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (510) 886-8854
8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
